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Senior Product Support Engineer

Job ID 109392 Date posted 07/12/2019
L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customer's mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

About L3Harris Technologies

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers� mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $17 billion in annual revenue, 50,000 employees and customers in more than 130 countries.

The product support engineer (PSE) serves as a member of the team that provides engineering support to Manufacturing / Depot, Program Management, Engineering, Reliability and Quality.  The PSE is the primary sustaining engineering lead for products in production and those transitioning to full production.  

  • Electrical troubleshooting of failed circuit cards during manufacturing

  • Primary interface between Program Management, Engineering Program Lead, Manufacturing and Overhaul/Repair.

  • Primary product sustaining lead for assigned programs

  • Responsible for Design for Manufacturability input to new designs

  • First pass yield improvement

  • Design margin improvement

  • Automation/Test scripting for troubleshooting and test

  • Technical continuous process improvement

  • Failure Analysis/Investigation support for reliability and failure analysis

  • Product subject matter expert for test technicians

  • Troubleshooting capability and training for technicians

  • Author and maintain product troubleshooting and technical guidelines

  • Recommend Engineering Change Notices for product/process improvement

  • Support Failure Review Boards

  • Supports design modifications for existing products, frequently driven by component obsolescence situations. The design modification is usually of moderate complexity and may require minor card level redesign or component testing to absorb the necessary hardware changes.

  • Understands/utilizes internal L3Harris processes and tools for electrical design/documentation.

  • Responsible for performing job duties in a manner consistent with established L3Harris Ethics Standards.

  • Responsible for working in a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment (example: safety glasses).

  • Works under general supervision. Follows established procedures. Work is reviewed for soundness of technical judgement, overall adequacy and accuracy.

  • Provides solutions to a variety of technical problems of moderate scope and complexity. Understands and utilizes internal processes and tools for engineering development.