L3Harris

Job Title: Academy Support Specialist

Job Location: Sanford, FL

Job Schedule: 5/8 Mon-Fri

Job Description:

The Customer Experience team of L3Harris Flight Academy is seeking a flexible team player that is passionate and committed to providing excellent service to our cadet pilots while supporting our team in the role of the Global Academy Support Liaison position. 

Essential Functions:

• Responsible for communicating information in a professional and timely manner to teams in the U.K. and the U.S. on a variety of platforms. 
• Facilitates connections between the teams in multiple departments, managing multiple time zones.  
• Responsible for maintaining accurate data to support academy revenue by following standard admissions and logistics operating procedures.  
• Updates information in electronic systems for Student Services using SAP and FSP as needed. 
• Attends weekly scheduled Teams meetings, records, and shares minutes for the teams. 
• Responds to emails for the Academy, and seeks to solve problems, finding the right people to handle the issues promptly, reading and responding to all emails within 24 hours of receipt. 
• Responsible for communicating with the Sky Shop regarding orders and supplies needed for events and cadets to include uniforms, performance packs, coins for ceremonies, polos, epaulettes, Orientation Day and marketing and sales items needed for promotional events. Works in conjunction with the Sky Shop to ensure the cadets receive their orders for Orientation Day monthly. 
• Triages customer concerns and provides appropriate direction and feedback to ensure customer satisfaction.
•  Delivers exceptional customer service to support the team’s global mission, vision, and daily operations. 
•  May be asked to work in varied locations like the front desk, Learning Resource Center, and as a support liaison for students in the Academic and Flight Operations buildings. 

Qualifications:

• Requires a High School Diploma or equivalent and a minimum of 3-5 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 3 years of prior related experience 3-5 years relevant job experience
• Proficient with the Microsoft Office suite and Teams.
• Organized and efficient, proactive problem-solver
• Excellent communication skills with the internal team and for the customers.
• Solutions-driven, always seeking ways to turn a negative into a positive.
• Able to handle and respond to communication on multiple platforms in a timely manner.
• Proactive with thinking through solutions to situations before they become problems.
• Ability to be flexible, as the role evolves based on department and Academy needs.
• Takes ownership of handling issues as they arise and feels empowered to problem-solve them by seeking feedback from the appropriate parties as needed.  
• Must be able to perform a variety of job functions as a key connection and liaison between multiple teams in the U.K. and the U.S.  
• Basic knowledge and understanding of accounting and accounts receivables.  

Preferred Additional Skills:

• Experience with Microsoft Office Suite and Excel
• Ability to easily learn and manipulate software programs required to complete tasks related to safety and compliance
• Experience in safety, analytics, and training